Refund policy
Refund & Return Policy
Last updated: April 18, 2026
Return Window We accept returns within 30 days of delivery. After 30 days we are unable to offer a refund or exchange.
Eligibility To be eligible for a return, items must be unused and in their original packaging. Items that show signs of use or damage caused by the customer are not eligible for return.
How to Request a Return Email us at support@coppervero.com within 30 days of receiving your order. Include your order number and reason for return and we will guide you through the process.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method as we cannot guarantee receipt of returned items.
Refunds Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5-7 business days. Please note your bank may take additional time to process the refund.
Exchanges If you received the wrong item or would like a different product, contact us at support@coppervero.com and we will do our best to accommodate you.
Damaged or Defective Items If your item arrives damaged or defective, please email us at support@coppervero.com within 30 days of delivery with a photo or video clearly showing the damage and how it affects the item's functionality. We will send you a free replacement or issue a full refund at no cost to you.
Please note that damage to packaging only, where the product itself is intact and fully functional, does not qualify for a replacement or refund.
Non-Returnable Items
- Items returned after 30 days
- Items showing signs of use or damage caused by the customer
- Items without original packaging